GeraldBlack.com customers enjoy free shipping, free returns, and 24/7 customer service!
SHIPPING & RETURN POLICY
Gerald Black always provides FREE standard shipping on ALL orders – no minimums or exclusions!
FREE 60 DAY RETURNS
Return shipping from anywhere in the World is always FREE. If you are not 100% satisfied with your purchase from Gerald Black, you can return your qualifying item(s) for a full refund within 60 days of purchase – no catches or exceptions! Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Click the link if you are interested in reading our full Return Policy. Click here to start your easy self-service return, or contact us. If you have received defective, damaged, incorrect merchandise, or never received your order; please contact us directly.
Once we receive your qualifying return and approve your refund, Gerald Black will credit your original method of payment. Depending on your financial institution, please allow 5 to 7 days for the credit to post to your bank or credit card account.
You also have the option to exchange an eligible order instead of returning it for a refund. The funds from your original order will be immediately transferred to an e-Gift Card when the exchange is returned. Gerald Black will then use that e-Gift Card to process your exchange order once Gerald Black receives your original order back – we just require the original order be returned within 60 days (Gerald Black will provide a free return label). However, if the exchange order is subsequently returned after 60 days, at our discretion, Gerald Black may issue the refund back to an e-Gift Card for the full amount instead of the original method of payment. Please contact us to initiate your exchange. Exchanges must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for an exchange.
REPEATED REFUNDS OR EXCHANGES OF THE SAME ITEM
You also have the option to exchange or refund the same/identical eligible item up to two times; however, the 3rd return or 1st return after two exchanges and/or first exchange after two returns or two exchanges, you will incur a restocking fee of 75% of the purchase price including shipping. This will be applicable for all returns and exchanges of the same product.
SHIPPING DESTINATIONS & SPEEDS
Gerald Black ships anywhere in the World and military APO/FPO addresses, too. Products shipping from China or Russia are shipped in 3 to 5 days on averaged and will usually arrive in 12 to 21 business days. Products shipping from the United States are shipped in 2 to 3 days on averaged and will usually arrive in 8 to 9 business days for customers in the USA; for other countries, your products will arrive to you in 12 to 21 business days.
Delivery dates are subject to order cut-off times or carrier delays.
Questions? Contact us – the Gerald Black Customer Care Team is available 24 hours a day, 365 days a year!